At CoconutSets, we are committed to offering high-quality, environmentally-friendly products that meet and exceed your expectations. If for any reason you are not completely satisfied with your purchase, we’re here to help.

Standard Returns:

  • Please notify us within 14 days of receiving your order by emailing [Customer Support Email] and providing clear photos of the product you wish to return.
  • Returned items must be in their original condition and packaging. Failure to return items in their original packaging may result in a partial refund or store credit.
  • Upon receipt of your return request, we will provide you with return instructions and address details.
  • Once we receive the returned item(s), we will inspect them and process your refund or replacement accordingly.
  • Please note that customers are responsible for return shipping costs unless the item(s) received are damaged, defective, or incorrect.

1-Year Guarantee:

  • We stand behind the quality and craftsmanship of our products. We offer a 1-year guarantee on all items purchased from us. If any item purchased from us breaks or becomes defective within one year of purchase, we will replace it free of charge.
  • Please contact our customer support team with photos of the damaged item(s) and proof of purchase to initiate a replacement.

Sale Items:

  • All sale items are considered final sale and are non-returnable and non-refundable.
  • Sale items may include minor cosmetic imperfections or variations that do not affect the functionality of the product.
  • In the rare event that a sale item arrives damaged or defective, please contact us within 14 days of receiving your order for assistance.

Cancellation Policy:

  • Orders containing sale items cannot be canceled once placed. Please review your order carefully before completing your purchase.

How to Initiate a Return:

To initiate a return, please contact our customer support team at within 14 days of receiving your order. Please include your order number and a brief description of the reason for the return.

Contact Us:

If you have any questions or concerns regarding our return policy, please don’t hesitate to reach out to us at

Thank you for choosing CoconutSets. We appreciate your support for our mission to provide sustainable and eco-friendly products.