At CoconutSets, we are committed to offering high-quality, environmentally-friendly products that meet and exceed your expectations. If for any reason you are not completely satisfied with your purchase, we’re here to help.

Standard Returns:

• Please notify us within 14 days of receiving your order by emailing [Customer Support Email] and providing clear photos of the product you wish to return.
• Returned items must be in their original condition and packaging. Failure to return items in their original packaging may result in a partial refund or store credit.
• Upon receipt of your return request, we will provide you with return instructions and address details.
• Once we receive the returned item(s), we will inspect them and process your refund or replacement accordingly.
• Please note that customers are responsible for return shipping costs unless the item(s) received are damaged, defective, or incorrect.

1-Year Guarantee:

• We stand behind the quality and craftsmanship of our products. We offer a 1-year guarantee on all items purchased from us. If any item purchased from us breaks or becomes defective within one year of purchase, we will replace it free of charge.
• Please contact our customer support team with photos of the damaged item(s) and proof of purchase to initiate a replacement.

Sale Items:

• All sale items are considered final sale and are non-returnable and non-refundable.
• Sale items may include minor cosmetic imperfections or variations that do not affect the functionality of the product.
• In the rare event that a sale item arrives damaged or defective, please contact us within 14 days of receiving your order for assistance.

Cancellation Policy:

• Orders containing sale items cannot be canceled once placed. Please review your order carefully before completing your purchase.

How to Initiate a Return:

To initiate a return, please contact our customer support team at coconutsets@gmail.com within 14 days of receiving your order. Please include your order number and a brief description of the reason for the return.

Contact Us:

If you have any questions or concerns regarding our return policy, please don’t hesitate to reach out to us at coconutsets@gmail.com.

Thank you for choosing CoconutSets. We appreciate your support for our mission to provide sustainable and eco-friendly products.